Thanks for reaching out to us. We are sorry your online account is not accurately reflecting your giving history and membership status.
We are aware of a bug affecting some users who set up a brand new online account. Here are two things you can can try:
- Refresh/reload the page
- Log out and log back in
After trying either suggestion above you should be able to see your account information. If this is not the case and you require further assistance, please contact us here and a member of the Listener Services team will get back to you!